Farnell - non-UPS delivery method for non-UK customers??? Disappointing!!!

Hi All,

I received today an email stating that my Raspberry PI was dispached. Immediatelly I called the customer service asking for a delivery date (I supposed that it would be delivered by the parcel service UPS - as stated in my order and in my invoice too.). It was very disappointing to hear from the customer service agent, that my RP would be delivered by a standard mail service and it would take another 3 weeks... I have asked then for a discount from the delivery price, due to the fact, that (according to my opinion) Farnell is breaking their rules of conduct and they are misleading the customer... At the time of order placing they are stating, that the delivery method is UPS, the same on the invoice... I agree with that and place the order. Then, the reality is different...

Anyway, I was told by the first service agent, that it's not important how it arrives, it's important it arrives.... (WTF?) What's that? Interesting customer service agent training... The second agent has sent me the email writing that if I don't agree with that, I can reject the delivery and money will be refunded...

So, folks and Farnell:

1. Am I too naive when I expect, that if there's stated the delivery method UPS, it's on the order & invoice too, it's paid for that it'll be delivered by UPS and not by a Post Office???

2.Why I don't receive any discount/compensation when the vendor doesn't deliver (now I'm meaning the delivery method) what he declares while doing business?

Thanks a lot for your views...

Pavol

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Former Member over 13 years ago

I guess E14 is trying to choose the best shipping method for each country and just like David Rolfe said, I'm actually glad E14 is sending the RP by Royal Mail to my country, because otherwise I would have to pay $100 for UPS shipping plus another $50 to the local UPS agent for customs brokerage. That would make the $30 computer way too expensive.
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Former Member over 13 years ago in reply to Former Member

Zeta, you probably haven't understood what's going on here... Once again: Farnell declares UPS as a delivery method - on the order, on the invoice too... I pay for UPS delivery method... I receive something "completly different" (as you English say)... How do call that? We call that "misleading customers..."
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Former Member over 13 years ago in reply to Former Member

Zeta, you probably haven't understood what's going on here... Once again: Farnell declares UPS as a delivery method - on the order, on the invoice too... I pay for UPS delivery method... I receive something "completly different" (as you English say)... How do call that? We call that "misleading customers..."
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morgaine over 13 years ago in reply to Former Member

Charging for UPS delivery but using a cheaper method isn't called "misleading customers", it's called "fraud" if done knowingly, or "mistake" if done accidentally (which is of course far more likely).

If it was a mistake then you would of course be due a refund of the incorrect UPS charge, and they would be expected to change their website immediately so that it does not happen to anyone else.

If it was fraud ... well let's not go there.
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