Featured Articles
Announcing Pi
Technical Specifications
Raspberry Pi FAQs
Win a Pi
Raspberry Pi Wishlist
Actions
Forum Thread Details
  • Replies 42 replies
  • Subscribers 668 subscribers
  • Views 4399 views
  • Users 0 members are here
Related

Farnell - non-UPS delivery method for non-UK customers??? Disappointing!!!

Former Member

Hi All,

     I received today an email stating that my Raspberry PI was dispached. Immediatelly I called the customer service asking for a delivery date (I supposed that it would be delivered by the parcel service UPS - as stated in my order and in my invoice too.). It was very disappointing  to hear from the customer service agent, that my RP would be delivered by a standard mail service and it would take another 3 weeks... I have asked then for a discount from the delivery price, due to the fact, that (according to my opinion) Farnell is breaking their rules of conduct and they are misleading the customer... At the time of order placing they are stating, that the delivery method is UPS, the same on the invoice... I agree with that and place the order. Then, the reality is different...

     Anyway, I was told by the first service agent, that it's not important how it arrives, it's important it arrives.... (WTF?) What's that? Interesting customer service agent training... The second agent has sent me the email writing that if I don't agree with that, I can reject the delivery and money will be refunded...

 

    So, folks and Farnell:

 

    1. Am I too naive when I expect, that if there's stated the delivery method UPS, it's on the order & invoice too, it's paid for that it'll be delivered by UPS and not by a Post Office???

 

    2.Why I don't receive any discount/compensation when the vendor doesn't deliver (now I'm meaning the delivery method) what he declares while doing business?

 

Thanks a lot for your views...

 

Pavol

Parents

  • Hi Pavol, thanks for your questions.  We’re sorry if there has been any confusion with regards to shipment method in Europe. We’ve published openly our pricing grid structure including the delivery and taxes that everyone would be charged. You can find it still available here:  http://www.element14.com/community/docs/DOC-43546/l/updated-27-march--raspberry-pi-pricing-update. It shows for each country the price and delivery costs in the relevant currency. You will have been invoiced at the new lower price  based upon delivery via Royal Mail international.

     

    We’ve contacted Farnell export on your behalf, and a representative should be in touch with you today. If not, please feel free to Private Message us again.

     

    Thanks again,

     

    Farnell element14 Raspberry Pi Customer Support Team

  • in reply to Former Member

    Hi Customer Support,

       Maybe I missed it, but I don't see any mention of delivery methods in the

    pricing grid structure you referenced.  That would probably be a good thing to add.

    Even in the UK recently, the delivery methods appear to be inconsistent, sometimes

    by courier and sometimes by second class post.  Does the delivery method depend

    on whether the customer has a pre-existing trade account?

Reply
  • in reply to Former Member

    Hi Customer Support,

       Maybe I missed it, but I don't see any mention of delivery methods in the

    pricing grid structure you referenced.  That would probably be a good thing to add.

    Even in the UK recently, the delivery methods appear to be inconsistent, sometimes

    by courier and sometimes by second class post.  Does the delivery method depend

    on whether the customer has a pre-existing trade account?

Children
No Data