Ordered but no information, Is it normal?

I ordered my pi through the register intrest email on the 23/06/12. SInce then no email. I haven't recieed an acknowldgement or order confirmation. Is this normal? I want to get the PI for my Sons birthday in December so I'm Ordering Early. When will I get a Email?

Thanks,

Nasima

robotonics over 13 years ago

Just cross your fingers...nothing else you can do! So far it seems 'normal' to get no confirmation.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
Former Member over 13 years ago in reply to robotonics

Have u ordered your pi yet?
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
robotonics over 13 years ago in reply to Former Member

Hi

Not a good story, I ordered mine on the 3rd March, took so long that I had a new bank card in the meantime and forgot to update, never recieved a single email, or that it was even ready for delivery.

You should be ok now though, most of the problems have been sorted out. Just keep a close eye on things to make sure!
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
jasper5000 over 13 years ago

I ordered mine months ago and got no information. I queried it with farnell who now say I have been supremely patient and that when they get supplies, I will get mine but not until the middle of July.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
Former Member over 13 years ago

Nasima,
If in fact you had placed an order (as opposed to simply registering
your interest), and if you are in England, you would be entitled to a
prompt, online, order confirmation. See
http://www.adviceguide.org.uk/england/consumer_e/consumer_different_ways_of_buying_e/consumer_buying_by_internet_mail_order_or_phone_e/extra_rights_to_information_when_you_buy_electronically.htm

"Once you've placed an online order, the trader must acknowledge it by electronic means, without too much delay."

But if you have simply registered your interest, which is all you can
do at the moment, there is probably no duty to acknowledge your interest,
although it certainly would be a good practice to do so.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
Former Member over 13 years ago in reply to Former Member

by the way, I'm not sure if your son is an experienced computer user,
or has an experienced computer user to guide him, but you should be
aware that the RPi is intended for educational use, but the educational
version has not yet been released. The current version is described
as a "WIP" (work in progress) and is intended for experienced users
who will develop the software for the following educational version.

JamesH wrote:

"This is the system that has been documented. We are not responsible for anyone's misunderstanding of the specifications."
http://www.raspberrypi.org/phpBB3/viewtopic.php?f=63&t=8988

in response to a disappointed customer.
Given that policy, you should read the troubleshooting forum to be
aware of the documented issues that current customers are facing:

http://www.raspberrypi.org/phpBB3/viewforum.php?f=28
Currently there are 734 topics in that forum since 17 April 2012.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
Former Member over 13 years ago

Hi Nasima,

We have seen your private message and are currently looking into this for you.

We will get back to you as soon as we can to let you know the status of your order.

Thanks,

Farnell element14 Raspberry Pi Customer Support Team
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel