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Forum Thread Details
  • Replies 9 replies
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Is my Pi broken?

Former Member
Former Member over 13 years ago

Got a Pi a few weeks ago and got it up and running with a Debian distro. USB worked with a wireless keyboard/touchpad (approved of in the RPi wiki), ssh worked. Also tried RaspBMC and OpenElec XBMC - in both cases they seemed to ignore USB once XBMC itself was running, although (IIRC) they recognised the keyboard while booting up.

 

Put it on one side for a while, then returned to it, and using exactly the same hardware (including PSU), started getting strange errors - on boot, it keeps reporting new USB device detected, regardless of whether anything is actually plugged in, then kernel panics. This happens with Debian, OpenElec and RaspBMC. As there is a significant difference in behaviour with no change in external hardware or software, it appears to me that something untoward has happened to the USB port IC.

 

Has anybody else had this? Is it likely to be a hardware fault? And if so, how do I return it to Farnell/Element 14 for exchange?

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  • Former Member
    Former Member over 13 years ago

    It could be the X1 soldering (I don't feel confident enough to try reflowing it). From what I've seen of reported problems, though, the USB port just fails to work altogether rather than doing what mine is doing.

     

    As I've tried it with and without peripherals attached, including a different (wired) keyboard, a peripheral fault doesn't seem likely.

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  • Former Member
    Former Member over 13 years ago in reply to Former Member

    Mike,

       Farnell/element14 has been very good about replacing non-working

    units.  They pay for shipping, and have units reserved for this purpose,

    so you don't have to wait in line.  Just ring them up.  The procedure is

    called RMA.  You aren't expected to do any soldering yourself, and

    it sounds like you've done plenty of troubleshooting, especially since

    your peripherals worked originally.  It's valuable for them to see

    faulty units so they can analyze the causes, which makes it valuable

    for future customers as well.

     

    There is also an online RMA form here:

    http://uk.farnell.com/jsp/support/support.jsp?formpage=farnell/en_UK/support/help/return_form.jsp

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  • Former Member
    Former Member over 13 years ago in reply to Former Member

    Mike,

       Farnell/element14 has been very good about replacing non-working

    units.  They pay for shipping, and have units reserved for this purpose,

    so you don't have to wait in line.  Just ring them up.  The procedure is

    called RMA.  You aren't expected to do any soldering yourself, and

    it sounds like you've done plenty of troubleshooting, especially since

    your peripherals worked originally.  It's valuable for them to see

    faulty units so they can analyze the causes, which makes it valuable

    for future customers as well.

     

    There is also an online RMA form here:

    http://uk.farnell.com/jsp/support/support.jsp?formpage=farnell/en_UK/support/help/return_form.jsp

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