element14 Community
element14 Community
    Register Log In
  • Site
  • Search
  • Log In Register
  • Community Hub
    Community Hub
    • What's New on element14
    • Feedback and Support
    • Benefits of Membership
    • Personal Blogs
    • Members Area
    • Achievement Levels
  • Learn
    Learn
    • Ask an Expert
    • eBooks
    • element14 presents
    • Learning Center
    • Tech Spotlight
    • STEM Academy
    • Webinars, Training and Events
    • Learning Groups
  • Technologies
    Technologies
    • 3D Printing
    • FPGA
    • Industrial Automation
    • Internet of Things
    • Power & Energy
    • Sensors
    • Technology Groups
  • Challenges & Projects
    Challenges & Projects
    • Design Challenges
    • element14 presents Projects
    • Project14
    • Arduino Projects
    • Raspberry Pi Projects
    • Project Groups
  • Products
    Products
    • Arduino
    • Avnet & Tria Boards Community
    • Dev Tools
    • Manufacturers
    • Multicomp Pro
    • Product Groups
    • Raspberry Pi
    • RoadTests & Reviews
  • About Us
  • Store
    Store
    • Visit Your Store
    • Choose another store...
      • Europe
      •  Austria (German)
      •  Belgium (Dutch, French)
      •  Bulgaria (Bulgarian)
      •  Czech Republic (Czech)
      •  Denmark (Danish)
      •  Estonia (Estonian)
      •  Finland (Finnish)
      •  France (French)
      •  Germany (German)
      •  Hungary (Hungarian)
      •  Ireland
      •  Israel
      •  Italy (Italian)
      •  Latvia (Latvian)
      •  
      •  Lithuania (Lithuanian)
      •  Netherlands (Dutch)
      •  Norway (Norwegian)
      •  Poland (Polish)
      •  Portugal (Portuguese)
      •  Romania (Romanian)
      •  Russia (Russian)
      •  Slovakia (Slovak)
      •  Slovenia (Slovenian)
      •  Spain (Spanish)
      •  Sweden (Swedish)
      •  Switzerland(German, French)
      •  Turkey (Turkish)
      •  United Kingdom
      • Asia Pacific
      •  Australia
      •  China
      •  Hong Kong
      •  India
      • Japan
      •  Korea (Korean)
      •  Malaysia
      •  New Zealand
      •  Philippines
      •  Singapore
      •  Taiwan
      •  Thailand (Thai)
      • Vietnam
      • Americas
      •  Brazil (Portuguese)
      •  Canada
      •  Mexico (Spanish)
      •  United States
      Can't find the country/region you're looking for? Visit our export site or find a local distributor.
  • Translate
  • Profile
  • Settings
Raspberry Pi
  • Products
  • More
Raspberry Pi
Raspberry Pi Forum Is my Pi broken?
  • Blog
  • Forum
  • Documents
  • Quiz
  • Events
  • Polls
  • Files
  • Members
  • Mentions
  • Sub-Groups
  • Tags
  • More
  • Cancel
  • New
Join Raspberry Pi to participate - click to join for free!
Featured Articles
Announcing Pi
Technical Specifications
Raspberry Pi FAQs
Win a Pi
Raspberry Pi Wishlist
Actions
  • Share
  • More
  • Cancel
Forum Thread Details
  • Replies 9 replies
  • Subscribers 677 subscribers
  • Views 1198 views
  • Users 0 members are here
  • raspberry_pi
Related

Is my Pi broken?

Former Member
Former Member over 13 years ago

Got a Pi a few weeks ago and got it up and running with a Debian distro. USB worked with a wireless keyboard/touchpad (approved of in the RPi wiki), ssh worked. Also tried RaspBMC and OpenElec XBMC - in both cases they seemed to ignore USB once XBMC itself was running, although (IIRC) they recognised the keyboard while booting up.

 

Put it on one side for a while, then returned to it, and using exactly the same hardware (including PSU), started getting strange errors - on boot, it keeps reporting new USB device detected, regardless of whether anything is actually plugged in, then kernel panics. This happens with Debian, OpenElec and RaspBMC. As there is a significant difference in behaviour with no change in external hardware or software, it appears to me that something untoward has happened to the USB port IC.

 

Has anybody else had this? Is it likely to be a hardware fault? And if so, how do I return it to Farnell/Element 14 for exchange?

  • Sign in to reply
  • Cancel
  • johnbeetem
    johnbeetem over 13 years ago

    As a guess, I would first suspect that an iffy solder joint failed after thermal cycling.  USB crystal X1 is a likely suspect because RasPi forum users have reported problems with that part and have had success resoldering it.  X1 is most likely hand-soldered, and if so it's more likely to be poorly soldered than reflow-soldered parts.  In any case, I'd check the return policy right away so you don't miss a deadline.

    • Cancel
    • Vote Up 0 Vote Down
    • Sign in to reply
    • Cancel
  • bodgy
    bodgy over 13 years ago in reply to johnbeetem

    An alternative possibility is that one of the peripherals has developed a fault, especially if in between distributions they have stayed the same. Can they be tested on another machine, althought this wouldn't be conclusive as the machine might be more tolerant of extra current draw that the Pi might not.?

    • Cancel
    • Vote Up 0 Vote Down
    • Sign in to reply
    • Cancel
  • Former Member
    Former Member over 13 years ago

    It could be the X1 soldering (I don't feel confident enough to try reflowing it). From what I've seen of reported problems, though, the USB port just fails to work altogether rather than doing what mine is doing.

     

    As I've tried it with and without peripherals attached, including a different (wired) keyboard, a peripheral fault doesn't seem likely.

    • Cancel
    • Vote Up 0 Vote Down
    • Sign in to reply
    • Cancel
  • Former Member
    Former Member over 13 years ago in reply to Former Member

    Mike,

       Farnell/element14 has been very good about replacing non-working

    units.  They pay for shipping, and have units reserved for this purpose,

    so you don't have to wait in line.  Just ring them up.  The procedure is

    called RMA.  You aren't expected to do any soldering yourself, and

    it sounds like you've done plenty of troubleshooting, especially since

    your peripherals worked originally.  It's valuable for them to see

    faulty units so they can analyze the causes, which makes it valuable

    for future customers as well.

     

    There is also an online RMA form here:

    http://uk.farnell.com/jsp/support/support.jsp?formpage=farnell/en_UK/support/help/return_form.jsp

    • Cancel
    • Vote Up 0 Vote Down
    • Sign in to reply
    • Cancel
  • Former Member
    Former Member over 13 years ago

    I would suggest trying another power unit first of all.

    The RPi is notoriously flakey about its power requirements.

    There have been several postings around the web where odd problems have been found to be due to thew power unit.

    If you are using a standard wall-wart type of thing then ditch it and get a good power unit as there's no point spoiling the ship for a ha'porth of tar as the old saying goes.

    I am running my Pis on Samsung micro-usb power units from Galaxy phones and have had no problems at all.

    • Cancel
    • Vote Up 0 Vote Down
    • Sign in to reply
    • Cancel
  • Former Member
    Former Member over 13 years ago

    Right, just sorted out the return on the phone. I'd had a look at the online returns form but it seems more geared to returning incorrectly ordered or supplied items than returning defective ones.

     

    As regards PSUs, the one I'm using is an unbranded iPhone replacement charger supplying 5V 1A. Also tried with a charger for a Sony mobile (which has lower current capacity) with similar results. As the original PSU had happily powered Pi plus keyboard for hours, if not days, it's probably up to the job.

    • Cancel
    • Vote Up 0 Vote Down
    • Sign in to reply
    • Cancel
  • Former Member
    Former Member over 13 years ago

    I got the replacement, which behaved exactly the same as the one that had just been replaced.

     

    Just in case, I bought another PSU - one from Amazon which is in the Wiki as working. Same results.

     

    So then I swapped the microUSB lead for the one off my phone. Worked straight away.

     

    This puzzled me, until I remembered that I had initially had the Pi working with one microUSB lead. I then put it in a case (the SLUG acrylic one) but the hole for the microUSB plug was too small for the one I was using, so I used another one. And that was the bit that I'd completely forgotten. So I shall kick myself fairly gently. Thanks for everyone's help, I wish the solution wasn't quite so embarrassing... image

    • Cancel
    • Vote Up 0 Vote Down
    • Sign in to reply
    • Cancel
  • jamodio
    jamodio over 13 years ago in reply to Former Member

    Thank you for reporting back and sharing your experience. It is really useful to know what is the source of problems and what takes to correct or work around them.

     

    -J

    • Cancel
    • Vote Up 0 Vote Down
    • Sign in to reply
    • Cancel
  • Former Member
    Former Member over 13 years ago in reply to jamodio

    Sadly this isn't an uncommon problem in other devices either. The Samsung Galaxy S phone is notoriously choosey on its micro USB cable.

    I had a batch from one supplier of which none worked (I got my money back) and they turned out to be fake Samsung badged leads which Samsung had become aware of.

    It seems that the screening and cable diameter is the problem so I guess that the same thing applies to the RPi

    • Cancel
    • Vote Up 0 Vote Down
    • Sign in to reply
    • Cancel
element14 Community

element14 is the first online community specifically for engineers. Connect with your peers and get expert answers to your questions.

  • Members
  • Learn
  • Technologies
  • Challenges & Projects
  • Products
  • Store
  • About Us
  • Feedback & Support
  • FAQs
  • Terms of Use
  • Privacy Policy
  • Legal and Copyright Notices
  • Sitemap
  • Cookies

An Avnet Company © 2025 Premier Farnell Limited. All Rights Reserved.

Premier Farnell Ltd, registered in England and Wales (no 00876412), registered office: Farnell House, Forge Lane, Leeds LS12 2NE.

ICP 备案号 10220084.

Follow element14

  • X
  • Facebook
  • linkedin
  • YouTube