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Problem Placed a Order but no confirmation info

Former Member

Hi, i have registered my interest. After few days I have received an email to place the order.

Today, when I put my order, I have clicked in Submit Order button, so I think I have placed the order correctly.

The problem is, I don't have received any confirmation of that, no email, nothing appear on the screen...

How I know if everything is right? It's normal this procedure?

 

Thanks in advance

Parents

  • According to Element 14's FAQ at http://www.element14.com/community/docs/DOC-43262/l/updated-28-may-frequently-asked-questions-about-raspberry-pi :-->

     

    • Q. How can I tell if I’ve ordered?
    • A. You will have received an email acknowledging your order. If you have an order reference number or ORP number, you are in the queue to receive a Raspberry Pi.

     

    Assuming that it's working as advised in the FAQ, it would appear that your order hasn't gone through.  However (and it's a big however), it may not be working that way reliably, or there could be a delay.  Also, it's possible that the confirmation email ended up in your spam folder.  It's really hard to say.

     

    Perhaps an Element 14 representative could confirm.

     

    It's really unfortunate that we are not given Farnell accounts on export.farnell.com so that we can check for ourselves.

     

    Morgaine.

Reply

  • According to Element 14's FAQ at http://www.element14.com/community/docs/DOC-43262/l/updated-28-may-frequently-asked-questions-about-raspberry-pi :-->

     

    • Q. How can I tell if I’ve ordered?
    • A. You will have received an email acknowledging your order. If you have an order reference number or ORP number, you are in the queue to receive a Raspberry Pi.

     

    Assuming that it's working as advised in the FAQ, it would appear that your order hasn't gone through.  However (and it's a big however), it may not be working that way reliably, or there could be a delay.  Also, it's possible that the confirmation email ended up in your spam folder.  It's really hard to say.

     

    Perhaps an Element 14 representative could confirm.

     

    It's really unfortunate that we are not given Farnell accounts on export.farnell.com so that we can check for ourselves.

     

    Morgaine.

Children
  • in reply to morgaine

    Yeah, the experience through export.farnell.com seems a bit crap. Ordered one that way on Tuesday, only thing you get is a "Thanks for your order, here's your ORPxxx". No clue what you ordered, when to expect delivery or anything.

     

    At least here is the UK it was possible to go for the 'buy as a business' option on the invite page and either register an account on the spot or use your existing one. The scary you'll need a VAT number warning didn't apply (may do in other countries though) and you got the more normal order confirmation emails with estimated delivery, 'stock is now allocated to your order' type stuff.

     

    I have one ordered through RS as well, all within a day or so of each other. Will be interesting to see which one appears first.