Ordered 3rdFeb - not delivered - now find order cancelled without any communication

I ordered my RPi on Feb 3rd - confirmed by Farell same day.

Got a couple of emals announcing delays - last one on Apil 27th said:

Having successfully passed its CE compliance testing, we can now confirm that your Raspberry Pi will be delivered in the week commencing 04/06/2012.

After that - silence.

Yesterday I checked the status of my order - and found it was cancelled!

No explanation, no alert to me by email, text or phone call.

I've been in the electronics biz 30 years. Dealt with Farnell in my College days as I happens.

Never have I cancelled a customer order order without alerting them, discussing it, sorting out whatever problem existed.

So what gives, Farnell? Run out of my size in the promised T-shirt or something??

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Former Member over 13 years ago

Got a reply:

I have looked into this for you and the order was processed in March
however the credit card declined , we did send an e mail asking someone
to contact sales so we could sort this out and as there was no response
in June the order was cancelled .
Generally a rule orders are normally only held for 5days and if we have
no response these would be cancelled off
No email was received (I'm the only one at this address) - and I can only assume the order was so slow in processing that the credit card security number was no longer valid, as others have found - all they had to do was get in touch with me.
So - no RPi, no Geek T-shirt, 4 months waiting....

What a pity - Farnell used to be the professional's choice (especially compared to RadioSpares......)
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Former Member over 13 years ago

Got a reply:

I have looked into this for you and the order was processed in March
however the credit card declined , we did send an e mail asking someone
to contact sales so we could sort this out and as there was no response
in June the order was cancelled .
Generally a rule orders are normally only held for 5days and if we have
no response these would be cancelled off
No email was received (I'm the only one at this address) - and I can only assume the order was so slow in processing that the credit card security number was no longer valid, as others have found - all they had to do was get in touch with me.
So - no RPi, no Geek T-shirt, 4 months waiting....

What a pity - Farnell used to be the professional's choice (especially compared to RadioSpares......)
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