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Ordered 3rdFeb - not delivered - now find order cancelled without any communication

Former Member

I ordered my RPi on Feb 3rd - confirmed by Farell same day.

Got a couple of emals announcing delays - last one on Apil 27th said:

 

Having successfully passed its CE compliance testing, we can now confirm that your Raspberry Pi will be delivered in the week commencing 04/06/2012.

 

After that - silence.

 

Yesterday I checked the status of my order - and found it was cancelled!

No explanation, no alert to me by email, text or phone call.

 

I've been in the electronics biz 30 years. Dealt with Farnell in my College days as I happens.

 

Never have I cancelled a customer order order without alerting them, discussing it, sorting out whatever problem existed.

 

So what gives, Farnell? Run out of my size in the promised T-shirt or something??

  • Got a reply:

     

    I have looked into this for you and the order was processed in March

    however the credit card declined , we did send an e mail asking someone

    to contact sales so we could sort this out and as there was no response

    in June the order was cancelled .

    Generally a rule orders are normally only held for 5days and if we have

    no response these would be cancelled off

    No email was received (I'm the only one at this address) - and I can only assume the order was so slow in processing that the credit card security number was no longer valid, as others have found - all they had to do was get in touch with me.

    So - no RPi, no Geek T-shirt, 4 months waiting....

     

    What a pity - Farnell used to be the professional's choice (especially compared to RadioSpares......)

  • How did you order on Feb 3rd if the boards were announced available for purchase on the 29th ?

     

    -J

  • in reply to jamodio

    image you're right! My bad - it was March 3rd when I ordered or at least when I got the confirmation! As far as I recall, I ordered during the Day of the Madness or as soon as the Farnell website got unclogged.

     

    I was in a temper (still am.....) so didn't check my post thoroughly.

     

    P@

  • in reply to Former Member

    I think there is some disconnection between different sites at Farnell, after trying for five hours I was able to place my order in the US with Newark/Element14, somebody twitted the right part number to use and I placed an order for two units.

     

    Element14 honored my order but shipped one first that arrived 5/31 and the second one arrived 6/8.

     

    I also received two invitations from Allied/RS in May to place and order which I ignored.

     

    I understand your frustration, the distributors obviously have a share of responsability but the whole mess originates at the RPF where while people like you have been waiting forever to get one board they sell them on the fly at events like Raspberry Jam (and apparently they didn't sell all the units they had.).

     

    PS. I didn't receive any T-shirt or other perks.

     

    -J

  • in reply to jamodio

    No T-Shirt here either, I was most distraught !

  • I used to be in the electronic component sales game. When we had Intel/Inmos/Lucent sales or application engineer conferences, there would usually be a "limited edition" Tshirt for the event. It used to crack me up so see very high up executives, guys who ran big companies like Farnell, Rapid, Jermyn etc.,and who were in receipt of obscene bonuses (in the good years) queue up for their freebie and go absolutely mental if they missed out, or if there wasn't one available in their size. $5 worth of cotton and these guys having a tantrum despite blowing $100 a go on Bollinger (hiya Goeff!) without a thought at dinner an hour later.

     

    So I am amused at myself for getting upset about missing out on Geek points for having Raspberry Pi Tshirt! (sob)