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it will be despatched the week commencing 02/07/2012, since then no news ...

Former Member

Hey guys,

 

   Got this mail:

 

Dear customer,

We are sending you this message to update you on delivery of your Raspberry Pi.

 

Unfortunately, due to unforeseen circumstances causing a delay in the supply chain, we can't send your order just yet, but it will be despatched the week commencing 02/07/2012. You will receive a confirmation email prior to your Raspberry Pi being shipped.

 

We know that you have already been supremely patient, but please bear with us for a little while longer. We are sure that the wait will have been worth it once you can experience the limitless computing potential and enjoyment the Raspberry Pi offers.

 

If you have any further questions, please visit our FAQ page on element14 for more information.

Farnell element14

 

the 20th of June,  since then.... nothing.

Anybody with the same issue? How to solve this?

 

Thanks,  can't wait to get mine..

 

Nico.

Parents

  • I was in the same situation, and contacted Farnell on July 10th. I was then told that the credit card I had used when ordering had expired. I phoned them to give the details of the new card, and on the 14th I got an email saying that the RaspberryPi had been shipped.

     

    If we assume that credit cards expire three years after they have been issued (which is the case for me, at least), and also that people would have to wait for three months for their order to be filled (again, the case for me), you would get something like 8% of all orders being delayed for this reason.

     

    This estimate may not be very accurate, but the percentage of buyers affected by credit card expiry is so high that there is absolutely no excuse for Farnell not being able to figure out a way to handle this situation.

  • in reply to Former Member

    I received the credit card declined email -after- I had complained to customer service. There was nothing wrong with my card, it hadn't changed during the order process, it was used successfuly to purchase my board the same day. So don't expect Farnell to get this right. In many cases they have, in lots of others they have just left customers in the dark. I'm still waiting for delivery after ordering on the 3rd of April.

Reply
  • in reply to Former Member

    I received the credit card declined email -after- I had complained to customer service. There was nothing wrong with my card, it hadn't changed during the order process, it was used successfuly to purchase my board the same day. So don't expect Farnell to get this right. In many cases they have, in lots of others they have just left customers in the dark. I'm still waiting for delivery after ordering on the 3rd of April.

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