Help needed with official Raspberry Pi 7" touchscreen.

Question

Hello all.

I do hope someone can help as I haven't the foggiest what to do about this. I have three screens, all running PiCore player. My eldest screen not longer is touch sensitive at the top of it. The middle of the screen is fine, as is the bottom but the top centimetre and a half is dead. Has anyone else experienced this problem? I have remounted the screen several times, even swapped componants out but I am at a loss. Any help?

Thank you.

shabaz · Answer

Hi Graeme,

Have you checked the flat flex that is attached to the touchscreen and ensured it is inserted straight and the connector lock is in the locked position?

See the fourth photo here: Raspberry Pi 7” Capacitive Touch Display: Assembly and Enclosure

The connector has a darker plastic portion which is the lock.

You can rule out everything apart from the display/touchscreen/controller product if the same issue appears on a known working Pi, software and power supply combination, by swapping the unit temporarily, is that what you've done when you mention swapping components?