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What to do when a review doesn't go as planned

scottiebabe

I am currently having an issue reviewing the MAX77714 EVK where the 32k XO isn't running. Its not really a hardware issue as I can get the XO to run just with the capacitance of 2 10x scope probes. The issue has to do with configuring the PMIC to enable its on die load capacitors for the 32k oscillator.

 

I can't even try to enable the load capacitors because the evaluation software doesn't have the correct register map for the PMIC. The evaluation tool locates the 32KLOAD bitfield in register 0x31:

image

 

When actually the bitfield is in register 0x30 (from the datasheet: https://datasheets.maximintegrated.com/en/ds/MAX77714.pdf ):

image

 

Actually as I write this, even if the 32KLoad register was addressed correctly in the evaluation software it is readonly so I still wouldn't be able to change it. So why isn't it booting with a value of 0b00 instead of 0b10? Wrong OTP config?

 

So, my questions is what do reviewers typically do in this situation?I don't want to write a scathing review over something so silly.

 

I suppose I will start by seeing if maxim will confirm the issue with the EVK and see if they can provide a software fix or want to send new hardware.

 

One of the uncertainties I had with my last review was determining if I am reviewing the silicon product or the evaluation platform. In this case, am I reviewing the MAX77714 or the EVK and software for the MAX77714? Or, a bit a both? Or, is it up to the reviewer?

 

Thanks

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  • My response may just be an echo of what you have already heard.

     

    If I have exhausted all public available resources for the product I to send the RoadTest review coordinator an email. In the email I describe the issue, what I have done to resolve it, what impact the issue has on the RoadTest Review and how I should proceed in light of current situation. I identify that I'm willing to work the issue if I can get contact details for the vendor of the product. I also suggest depending on response an extension to complete the work might be needed if I am working with vendor resources to resolve the issue. If I'm trashing myself it rather difficult to nail down a completion date.

     

    Here are my assumptions. The RoadTest review community is in contact with the individuals working for the company who are looking for the results. They know or should know who to talk to about the specific product. Maybe you were sent a product in error (that has happened to me). They were really glad to get back the more expensive unit than the one I was testing.  As much as you hope opening a publicly available support ticket would get results, you need fast turn around. Your deadline is the RoadTest Review deadline. That is the same deadline the company is expecting. You need the experts and they should want to help.

     

    I have had two RoadTest that needed vendor support. The contact for both was provided by the RoadTest support team.

Reply

  • My response may just be an echo of what you have already heard.

     

    If I have exhausted all public available resources for the product I to send the RoadTest review coordinator an email. In the email I describe the issue, what I have done to resolve it, what impact the issue has on the RoadTest Review and how I should proceed in light of current situation. I identify that I'm willing to work the issue if I can get contact details for the vendor of the product. I also suggest depending on response an extension to complete the work might be needed if I am working with vendor resources to resolve the issue. If I'm trashing myself it rather difficult to nail down a completion date.

     

    Here are my assumptions. The RoadTest review community is in contact with the individuals working for the company who are looking for the results. They know or should know who to talk to about the specific product. Maybe you were sent a product in error (that has happened to me). They were really glad to get back the more expensive unit than the one I was testing.  As much as you hope opening a publicly available support ticket would get results, you need fast turn around. Your deadline is the RoadTest Review deadline. That is the same deadline the company is expecting. You need the experts and they should want to help.

     

    I have had two RoadTest that needed vendor support. The contact for both was provided by the RoadTest support team.

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