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Oscilloscope issue with MP720115

Francois

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Dear All, 
 
I have an oscilloscope Multicomp MP720115. When I launch it it start normally but after it end with a white screen with the logo of Multicomp Pro.
 
Is somone already had this issue or could you help me ? 
 
Here is a picture of the issue. 
 
Thanks a lot for your help,
 
Simon 
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  • in reply to javagoza

    It looks like it's the same :-. I was looking on the OWON site if I could find a brother, and didn't see one there.
    Unfortunately, also only VISA and USB software available. No firmware upgrade.

  • in reply to javagoza

    Correct.. This oscilloscope is a rebadged unit from UNI-T. Unfortunately there is no firmware upgrade nor factory hard reset that could deal with this problem. I have seen similar issue (stuck on boot loading screen on other brands before) and the only resolution is to sent back for warranty repair. I believe Francois maybe very unfortunately to have owned this unit and he should seek Farnell customer service for return for warranty claim for such units if it is still under warranty