Oscilloscope issue with MP720115

Dear All,

I have an oscilloscope Multicomp MP720115. When I launch it it start normally but after it end with a white screen with the logo of Multicomp Pro.

Is somone already had this issue or could you help me ?

Here is a picture of the issue.

Thanks a lot for your help,

Simon

Top Replies

cheetat over 1 year ago in reply to javagoza +3

Correct.. This oscilloscope is a rebadged unit from UNI-T. Unfortunately there is no firmware upgrade nor factory hard reset that could deal with this problem. I have seen similar issue (stuck on boot…
Gough Lui over 1 year ago +2

Perhaps you can try resetting it to factory default. Some units can be reset by pressing and holding a button while powering on. See if the manual has any suggestions, otherwise, it may need to go back…
Jan Cumps over 1 year ago +1

I believe there is no firmware upgrade available. If it's still under warranty, I'd contact customer service of the shop you purchased it from.

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Gough Lui over 1 year ago

Perhaps you can try resetting it to factory default. Some units can be reset by pressing and holding a button while powering on. See if the manual has any suggestions, otherwise, it may need to go back for repair.

- Gough
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Gough Lui over 1 year ago

Perhaps you can try resetting it to factory default. Some units can be reset by pressing and holding a button while powering on. See if the manual has any suggestions, otherwise, it may need to go back for repair.

- Gough
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Jan Cumps over 1 year ago in reply to Gough Lui

The manual suggests to look on the farnell product page. I looked in UK, NZ, Netherlands, Belgium, France, and on the Sinuss reseller shops and couldn't find a download for firmware. The Software is available on several of the sites, but those contain driver, VISA runtime and manual. I could not locate firmware.

To update your instrument firmware, do the following:
1. Push the Utility button, select Function in the bottom menu, 
select Configure inthe left menu, select About in the bottom menu. 
View the model and the currently installed firmware version.

2. From a PC, visit the Farnell product web page and check if the website offers
a newer firmware version. Download the firmware file. 
The file name must be*.update. 
The file name can be up to 15 characters long (including the suffix).


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