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EAGLE User Support (English) APPCRASH EAGLE 6.4 on WIN 7 64
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  • eagle
Related

APPCRASH EAGLE 6.4 on WIN 7 64

terje
terje over 13 years ago

Dear the support team at Cadsoft!

I have just purchased and installed Eagle pro shematic and layout package on to my brand new win 7 64 computer.

 

I'm now trying to design some new components with the library editor but every 3 to 10 minutes the application crashes and the work is lost.

To me it appears that the crash happens randomly. It can happen when I'm resizing the window, moving a element, copy a element, changing the grid. pushing the undo button  etc. etc.

For now the Eagle is useless as this happens too frequently.

 

The eagle program is installed under C:\eagle

The version is 6.4.0.

 

What did I do wrong?

 

Is this a known issue?

 

 

 

Windows crash report:

 

Problem event name: APPCRASH

Programname: eagle.exe

Programversion: 0.0.0.0

Timestamp for program: 50eaf0df

Error module name: ntdll.dll

Error module version: 6.1.7601.17725

Timestamp on error module: 4ec49b8f

Exeption code: c0000005

Exeption scew: 0002e3be

OS-versjon: 6.1.7601.2.1.0.256.48

ID for national setting: 1044

Additional information 1: 0a9e

Additional information2: 0a9e372d3b4ad19135b953a78882e789

Additional information3: 0a9e

Additional information4: 0a9e372d3b4ad19135b953a78882e789

 

 

 

Best Regards

Terje

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  • wardelder
    wardelder over 13 years ago in reply to auspoundy

    I can make 6.4 crash every time by doing the following:

    - Open a board file

    - Hit F1 for the help screen

    - Close the help screen

    - Crash

     

    Win 7 x64

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  • auspoundy
    auspoundy over 13 years ago in reply to autodeskguest

    I'm happy to take process monitor traces and help out if you want !

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  • autodeskguest
    autodeskguest over 13 years ago in reply to matriedel

    On 3/14/2013 6:17 PM, Matthias Riedel wrote:

    Hi Jorge

     

    I also installed version 6.3.0 and I see the same problem.

    The first crash took quite a while until it happened. But after the

    first time it is totally unstable.

     

    Best regards

     

    Matthias

     

    I am using 2 monitors but I think this should be not the cause of the

    problem

     

    --

    To view any images and attachments in this post, visit:

    http://www.element14.com/community/message/71997#71997

     

    Thanks Matthias,

     

    We're looking into these issues. I'll keep you guys posted.

     

    Best Regards,

    Jorge Garcia

     

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  • matriedel
    matriedel over 13 years ago in reply to matriedel

    Hi Jorge

     

    I also installed version 6.3.0 and I see the same problem.

    The first crash took quite a while until it happened. But after the first time it is totally unstable.

     

    Best regards

     

    Matthias

     

    I am using 2 monitors but I think this should be not the cause of the problem

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  • matriedel
    matriedel over 13 years ago in reply to e14 Contributor

    Hi Jorge

     

    I see the same chrasing  problem.

    I am using windows 7 64bit

     

    Best regards

     

    Matthias

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  • e14 Contributor
    e14 Contributor over 13 years ago in reply to auspoundy

    On 3/11/2013 4:12 AM, Brett Pound wrote:

    Any feedback so far Jorge?

     

    --

    To view any images and attachments in this post, visit:

    http://www.element14.com/community/message/71666#71666/l/re-appcrash-eagle-64-on-win-7-64

     

    Hi Brett,

     

    I have tried reproducing it on our Windows 7 machine and was unable to

    reproduce the error. My conclusion now is that it must be a 64-bit

    related issue so I have forwarded my conclusions along with the

    procedure you've provided to Germany so that they can try to recreate

    the bug.

     

    I will keep you posted, in the process of attempting to recreate the

    crash I stumbled on to a minor bug which I have also reported to the

    developers.

     

    Best Regards,

    Jorge Garcia

     

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  • auspoundy
    auspoundy over 13 years ago in reply to e14 Contributor

    Any feedback so far Jorge?

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  • e14 Contributor
    e14 Contributor over 13 years ago in reply to Krycek

    On 03/01/2013 05:32 AM, Krycek wrote:

    Having followed Brett's instructions my Eagle 6.4.0 will crash the exact same way under Windows 7 64 Bit.

     

    My Eagle 6.3.0 works fine following the exact same instructions.

     

    >

    Also I can get the schematic editor in Eagle 6.4.0 by doing the following.

     

    New schematic

     

    Add text (I placed "test text" on layer 97 info).

     

    Right click and select properties on the text.

     

    Do nothing with the dialog box that pops up, just click ok.

     

    App crash.

     

    --

    To view any images and attachments in this post, visit:

    http://www.element14.com/community/message/71008#71008/l/re-appcrash-eagle-64-on-win-7-64

     

    Thanks Guys,

     

    If anyone else can provide a procedure, please do so. I'm collecting as

    much data as I can and I plan to test these in the coming days.

     

    Best Regards,

    Jorge Garcia

     

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  • Krycek
    Krycek over 13 years ago in reply to auspoundy

    Having followed Brett's instructions my Eagle 6.4.0 will crash the exact same way under Windows 7 64 Bit.

     

    My Eagle 6.3.0 works fine following the exact same instructions.

     

     

    Also I can get the schematic editor in Eagle 6.4.0 by doing the following.

     

    New schematic

     

    Add text (I placed "test text" on layer 97 info).

     

    Right click and select properties on the text.

     

    Do nothing with the dialog box that pops up, just click ok.

     

    App crash.

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  • auspoundy
    auspoundy over 13 years ago in reply to e14 Contributor

    Hi Jorge,

     

    Mine was a simple repro.

     

    create a new schematic.

    add a resistor or two

    create the board from the schematic

    rearrange parts into board area

    add text item

    write text into it

    place text twice

    press escape twice

    info

    click one of the text items

    change the layer

    click OK

    crash...

     

    The same issue could be repro-ed on a board that I created with 6.3.0 some months back. Open the project, go to the board, info, click a text item, change from tnames to bnames layer, click OK, bam.

     

    note, I am running on Windows 8 (x64) not Windows 7. 

     

    I am now back to running 6.3.0 and those steps above are now working as expected, no crash.  I tried uninstalling 6.3 and reinstalling 6.4 and it didn't clear up the issue so I uninstalled 6.4 again and put 6.3 back. 

     

    But, because I'm a troubleshooter at heart, I will be happy to put 6.4.0 back on and capture any info you can use.

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