Licensing woes

Question

Hi All,

We purchased a license for Circuit Studio at the beginning of January. Unfortunately, the license was issued to the person who purchased it, not the engineer who will be using it (me).

I've sent a few emails to software@element14.com with zero response. The purchasing person has also tried calling the support phone line with no luck.

Can anyone advise the best way to get this rectified?

Thanks...

tony_tero · Accepted Answer

Hi Everyone,

Thanks for all your answers. I ended up just using the incorrect email address to load the license. After a few days, there doesn't seem to be any downside to having done so.

I will still try to move the license eventually and will post any useful information that I encounter here.

-- Tony T

mc6800 · Answer

I would add the following: once you have downloaded/installed/licensed it, email farnell for the *full* download link. This will be a file about 1.4GB in size, rather than the stub installer normally offered. At the same time, go into your account in CS, and download the .alf license file, so that future use can be done entirely without Altium/Farnell's involvement. Unfortunately, you will need to repeat the email/download process for any future versions you obtain (although that seems an unlikely problem at present). The alf file should work though.

cstanton · Answer

As far as I am aware, software@element14.com is currently not monitored. For support please go to your regional store's contact us page and Altium's support .

Licensing woes

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