Delivery Queue

In case anyone is interested in the order queue and order reference numbers...

Ordered mine on 29/Feb 11:23am from Farnell in UK

Ref: 16462111

Delivered yesterday (08/May)

Well my order number is 164633?? and the last update I had on the 4th May was August!

My order was placed via CPC on 29th Feb about 11.15am in the UK.

Hi Nick,

I know that CPC are a division of Premier Farnell, but I hadn't realised that they were also taking initial orders for the Raspberry Pi, although they don't appear to be doing so now!

Assuming that they are using the same order system as Element 14 I would have thought that (based on what others have said) you should either have already received your Pi, or at the very least have been given a date much earlier than August.

It might be worth dropping them a quick email, or even giving them a call, to clarify your position, as it seems to be 'out of sync'. with Element 14 UK orders.

Good Luck!

Hi David,

According to Jenny Peters (Element 14), ordering via any Farnell organisation would be treated equally and in a single queue, so its a bit frustrating. CPC don't seem to be very interested and their response on the 4th May was when I asked was "These are expected to be available to ship mid – late August. This is still an estimated date as they are still being manufactured which is open to delays."

I think I'll need that good luck

N.

My number is a little higher than yours 16470xxx and I have been advised w/c 21 May.

This means you may be pleasantly surprised??

"According to Jenny Peters (Element 14), ordering via any Farnell organisation would be treated equally and in a single queue..."

This is not the case. Look at the order numbers and dates from different countries, they are not sequential. People who ordered later get their Pis earlier. Especially UK customers, they started to receive last week, and many who ordered later in UK than elsewhere got theirs already.

So I am guessing many that have ordered after the 8^th of March have already received theirs. I bought myself an 8GB SD card and have downloaded “Debian Squeeze” software but haven’t done anything since as I am still not fully clued-up in what I actuality need for its operation other than a mouse/keyboard and a monitor/TV.

Incorrect.

The first 5000 farnell-pies, those from the first batch initiated by the RP-foundation, were sold on the first day.

They have 12k coming in somewhere the next two weeks, and at least some of those will go to people who ordered on the first day.

The problem for many individuals was that they couldn't set up an account to order them on the first day. So only those with company accounts could order.

I'm not sure if those who "registered intererst" on the first day but only got to order later on have had their place in the queue counted as "on the first day" or "later on".

(I also have the impression (but no proof) that some countries might have been left behind a bit, while Farnell sorts out paperwork, maybe releated to FCC certification and things like that).

Zoltan,

That is what I was told by both Liz (Raspberry Pi foundation) and Jenny. http://www.raspberrypi.org/forum/general-discussion/confused-about-CPC-orders?value=14109&type=9&include=1&search=1&ret=all

I've seen forum posts with people having a later order# than mine receiving theirs. Unfortunately trying to get hold of anyone at Farnell who knows what is going on seems impossible. CPC certainly arn't interested.

I suspect the later orders that are being processed are those from the registration of interest on day 1 and it is only later they are invited to make the actual order.

There does seem to be a difference depending on which part of the Farnell group the order was placed through.

N.

I ordered mine on the 3rd of March order number 165XXX...no emails, no dates, states 'Back Order' all the time...hard to take it all seriously...

Same here. Ordered Mar 9. Still shows B/O w/ Aug 16th. No e-mails received. Located in Los Angeles. Oh, well, I guess I'll just have another non-fat passion fruit grossly grande Americano frappe hold the coffee & passion fruit (lettuce-wrapped), put my feet up and skip some iStones along the beach.

Same here. Ordered Mar 9. Still shows B/O w/ Aug 16th. No e-mails received. Located in Los Angeles. Oh, well, I guess I'll just have another non-fat passion fruit grossly grande Americano frappe hold the coffee & passion fruit (lettuce-wrapped), put my feet up and skip some iStones along the beach.

Ordered mine on Feb 29 around 10 or 11 from newark in US and haven't gotten mine yet. 

It's just a waiting game. 

I ordered couple hours after launch on Feb/29 from element14 (Malaysia) and got order confirmation 14401***

Received my Pi on May/7

1647xxxx

Ordered 29/2/12 14:20 UK time, for delivery in England from the UK site.

Got nothing yet. I appreciate the reasons why I havent got it yet, but to date I cant recall receiving any news on the delays direct from Farnell

I have just had an email saying it has been shipped. So hopefully there will be something in the post by the weekend

Ordered 29/02/2012 08:25 GMT from Germany.

Got "Great News" mail on 17/04/2012 stating "week commencing 21/05/2012".

No sign of delivery in order details on website, so yesterday night I asked for an update via "online chat".

Today I got a mail saying delivery is around week 38.

What is going on?

I know this will probably annoy a few people, but we need to be mindful it's a fairly inexpensive "toy" we're all clamoring for.

It's not exactly a high profit item, so I'm appreciative that Element 14/Newark/The RPI team/et al. are working so hard to get everyone their board. I want mine as badly as everyone else probably does, but I'm doing my best to keep things in perspective. If we're too much of a pain to the suppliers, do you think they're going to likely to support something like this in the future?

<dons flame retardant undies and hides under his desk>

Hi Zoltan,

According to my diary week 38 is w/c Monday 17th September, which doesn't sound right at all.

Perhaps it might be worth a telephone call to your local sales office, to see just exactly what is actually going on?

I haven't been following deliveries by country, but have you heard of anyone else in Germany who has received a similar notification... or even confirmation of despatch?

(Edit: I can see what Steve is saying in the previous post, but that does seem to me to be an unreasonable time to wait, especially knowing what has already been despatched.)

If this was such a low-margin item, then why is Element 14 stil actively promoting it on the front of its website? And far from being a "toy", the very fact that it required CE marking tells me that it is considered a finished commercial product, not an experimental "toy"  for tinkerers to use for prototyping

Look, I'm prepared to give the supplier some leeway over the QA problems with the Chinese contract manufacturers, in that the problem was detected and fixed (and I hope that the manufacturer had to eat the cost of the fix and suffer a penalty for missing delivery dates).

But I am really annoyed that such a great piece of kit that I ordered at the beginning of March now has an "Expected Ship Date 18 Jun 2012".

Nobody here should be making excuses for Newark/Element 14 being unable to forecast the demand for these, and to find a second contract manufacturer so as to be able to double the number of units produced. And with the second manufacturer, pay closer attention to QA, and get it made correctly the first time.

K.

I'm sure they would have loved not to have obtained the CE marking. Many tech toys have to have them. It's a $35 dollar item and not a high-priced system. I'd be VERY antsy if I'd paid hundreds of dollars for it and have the same thing happening, but it's not. I'm thankful they took the trouble to design such a nice little thing to play with, but I'm not going to stroke out if it's delayed a few weeks longer.

I'm sure Element 14's happy to have new customers visiting their site, but if we're too annoying to deal with, do you think they'll keep offering it?

I don't think anyone foresaw the demand for the RPi, so a few hiccups in the process are understandable.

zoltan wrote:

 

Ordered 29/02/2012 08:25 GMT from Germany.

Got "Great News" mail on 17/04/2012 stating "week commencing 21/05/2012".

Those two items are consistent: People who ordered early on the 29th, are getting their 'pi this week. I'd expect you to get a "your order shipped" anytime yesterday or today.