Delivery Queue

Hi David,

Our Customer Support is Global  

We'll look into this for you but first need a little bit more information on your order from you. In order to keep your information confidential I will send you a private message shortly.

Thanks

Farnell/element14 Raspberry Pi Customer Support Team

Hi 'Customer Support Team',

Thank you for your private message, to which I have just replied.

You prompt response to my enquiry is appreciated, and I hope to hear from you again shortly.

Bastin Renaud wrote:

 

Where are you going to track your order?

Newark in north America has more advanced tracking than Farnell in Europe. (Not sure if that's relevant here).

I am not sure if you mean 'Order' tracking, or 'Delivery' tracking, but in my case when I initially placed my order, which was actually over the 'phone, they opened up an accouint for me, which is supposed to show the order status, although mine has never advanced beyond 'Received'.

... and of course I can't yet track my delivery, as it hasn't even been despatched yet!

I recieve an email the 09 apr :

Dear Bastin,

Thank you for registering your interest in the Raspberry Pi with us. We are very pleased to tell you that you can now pre-order your Raspberry Pi.

Current lead-times for new orders are July/August depending upon where you are in the registration queue. At this time orders will continue to be kept to one per person, to ensure the products get into the right hands.

While you are waiting for your Raspberry Pi, keep up-to-date with the latest news and information atwww.element14.com.

Simply click on the link below to pre-order your Raspberry Pi.

I just need to write my personnal information, and to write my Visa number, not to register to an account.

order the february 29 at 20h47

first date of delivering may 10

i order from canada and my order number start by 168XXX

I Received it today june 7

Wow... looks as if we are finally getting somewhere!

I'm a bit annoyed to see my own order status set to "Credit Review"  "Your order is currently in review by our Credit department. Contact us at 1-800-639-2758 for more information."

K

Date Order Was Placed : 4 March 2012

Order Confirmation Number: 16558xxx

Expected Ship Date: 4 June 2012

On April 27 receive email that saying:

we can now confirm that your Raspberry Pi will be delivered in the week commencing 04/06/2012.

So now its june 12 and no word since april 27.

Haven't heard a beep since I ordered it on 20 april 2012 without a account.

ORP 030***

I'm sort of largely annoyed that I see order numbers triple times mine being delivered ages ago.

Same for me, haven't heard anything since I ordered April 1st.

ORP 012***

I have no idea what's going on, can't track it anywhere and delivery seems all random. I guess it's because I'm in another country than most people?