Order placed (April) but no further information?

I placed an order for a Raspberry Pi back in April, I received an order number in an email, yet I have received no more information, or emails about my order, nor can I see it in my order history. Any help would be great.

Thanks,

Dan.

Parents

Former Member over 13 years ago

I am in the same boat as the OP.

I ordered on the 3rd April, got the confirmation email, and nothing since then.

As suggested on here, I contacted them via twitter, and DM'd them with the order details. Over a week later I haven't heard anything back from them.

Just PM'd customer support on here, hopefully the response will be better on here.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
Former Member over 13 years ago in reply to Former Member

I emailed the sales email address at the bottom of the order confirmation and got a reply yesterday (took two days - but they are dealing with lots of desparate Pi people!) and my despatch date is 26th June.

Be polite and I'm sure that you'll get a response... and don't forget to tell them your ORP number.

Paul.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
Former Member over 13 years ago in reply to Former Member

I work in call center-sales environment and I know is frustrating for everyone.
But there are far too many parties involved RS, Rasp pi Foundation, Farnell.
when you try to track what's happenig you will be going back and forward like a ping pong ball.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
Former Member over 13 years ago in reply to Former Member

Well, I'm often very patient but decided it was time to make some enquiries, so let's see what transpires.
( ORP0155xx )

...
Within 2 hours Farnell UK responded: "your order will be despatched on 27/06/2012"
That's a quick response! (though looks suspiciously generic)
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
Former Member over 13 years ago in reply to Former Member

ejsolutions, yes that looks suspiciously similar to my reply but my despatch date was 25th June. Still, if it's true then we'll all be playing rather than 'waiting' before the end of the month (except my wife won't let me play as it's a birthday present - no pi play allowed till 21st July. ).
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
Former Member over 13 years ago in reply to Former Member

At least you have dispatch info. I am still waiting.

I've sent 2 private messages to Customer Support and as yet no reply - I ordered and got an acknowledgment on 01/04/2012

All I've had since is the generic statement stating by end of June.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel

Reply

Former Member over 13 years ago in reply to Former Member

At least you have dispatch info. I am still waiting.

I've sent 2 private messages to Customer Support and as yet no reply - I ordered and got an acknowledgment on 01/04/2012

All I've had since is the generic statement stating by end of June.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel

Children

Former Member over 13 years ago in reply to Former Member

What I did was actually click on the email link at the bottom of the email confirmation (with the reference number). This goes to the sales dept who responded to my query within 48 hours giving me the despatch date.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
Former Member over 13 years ago in reply to Former Member

Thanks for that, I'll give it a try.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel