Need help with Multicomp Pro PC Oscilloscope MP720016US (Update: It's working!)

Does it work ok in other modes , or is it just the probe compensation routine with issues ? 

Nope. It doesn't even start displaying the noise on the screen like you would expect it to even if the probes are not connected.

Congratulations on acquiring your first personal oscilloscope, it is a very exciting moment in one's life! 

I'm sorry to hear the software doesn't work out of the box

The following search term "MP7200*" seems to bring up other members blogs using the pc scope

/products/roadtest/rv/roadtest_reviews/865/cool_tools_multicomp 

Hopefully its something simple

What operating system do you use? I don't have that model. Things to review, change the USB cable for another. Check that the firewall is not blocking the communication. Restart the computer with "Restart" not with shutdown.

Sounds like you either have a hardware or driver problem.

That's what my MP720016 looks like when the software launches. (With the traces showing noise.)

That's how the driver appears in Windows 10 device manager.

Note, I have other libusb32 devices (and drivers). DS-Wave (C2, not S2!) didn't like them! I had to use the usb_device.inf that came with the Multicomp software. I installed it through Update Driver -> Browse List -> Have Disk.

One thing I see, is that rsjawale24  has trigger active for both channels ...

Good catch. On my mine, I can set the trigger to "Alternate," which (I guess) alternates between Channel 1 and 2. The UI looks the same as rsjawale24's.

Auto sweep still updates the display, and Auto-Setup works as expected.

That said, rsjawale24, you might try doing a default setup:

Is that oscilloscope the same as this one?  PC Oscilloscope with Computer Base and USB Port Manufacturers and Suppliers China - Quotation of Brands' Products - OWON

I'll have to admit that I haven't had any issues with my installation, but your VDS_C2 app looks a bit different from mine.

Up in the upper left - the button on yours is AutoSet while mine is Auto.  This is the button to connect/disconnect the app to the scope.  I assume that you are connected.

If I push the button on mine while connected it gives me the option to disconnect

If I am disconnected and it can find the scope, it will give me the option to connect (in my case I only have USB connected)

If you press the "House" icon in the lower right, you can get a Home menu and under Utility -> about you can find your scope/app info.

Not sure if any of that helps...

"Auto Set" is what the indicator in the upper-left hand says after clicking the "Auto Setup" (A icon on the top-right), while the auto-setup routine is running.