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Forum Need help with Multicomp Pro PC Oscilloscope MP720016US (Update: It's working!)
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  • multicomp pro oscilloscope
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Related

Need help with Multicomp Pro PC Oscilloscope MP720016US (Update: It's working!)

rsjawale24
rsjawale24 over 2 years ago

Recently I ordered a PC oscilloscope as the poroject14 prize from 555 timer madness contest. I have always wanted to own a oscilloscope, been trying since 2017 and finally I own one. This is my first ever oscilloscope sore really excited about it!!

But I'm facing troubles getting it to work.

I followed the instructions in the manual, installed the drivers correctly, the USB scope is identified by windows device manager, however when I try to check for waveforms, there's nothing displayed.

As per the manual, I tried to use the probe compensation, and clicked in auto-set to auto set the scope window, however it gets stuck forever at this point as shown in image below.

I tried reconnecting, reinstalling drivers, but nothing seems to work.

Have you used this device before? Any help on how to make this work is appriciated.

image

UPDATE: The scope's working fine now. I had to install the drivers from Owon website and change the software as well. I'm using the software from Owon. The scope seems to be working fine now.

Will post a detailed blog on my tests with the Scope soon. Really excited about my first scope and can't wait to do lots of pending projects!

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  • rsjawale24
    rsjawale24 over 2 years ago +7
    Thank you everyone for the help! The scope's working fine now. I had to install the drivers from Owon website and change the software as well. I'm using the software from Owon. The scope seems to be…
  • baldengineer
    baldengineer over 2 years ago in reply to ralphjy +6
    Here's an extensive list of things I like about the software: [This list intentionally left blank]
  • Gough Lui
    Gough Lui over 2 years ago +3
    I would personally try a different computer with a different USB controller. Also avoid using any hubs along the way, use a quality cable. I've had issues previously where certain pieces of test equipment…
Parents
  • rsjawale24
    rsjawale24 over 2 years ago

    Thank you everyone for the help!


    The scope's working fine now. I had to install the drivers from Owon website and change the software as well. I'm using the software from Owon. The scope seems to be working fine now. The noise waveform is visible on both channels when probes are not connected to any circuit. The probe compensation is also working fine. Will post a detailed blog about the scope soon.

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  • ntewinkel
    ntewinkel over 2 years ago in reply to rsjawale24

    Congrats, and Sweat smile thank goodness you figured it out!!

    So the problem was that the Newark website has the wrong, or outdated, software?

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  • ntewinkel
    ntewinkel over 2 years ago in reply to rsjawale24

    Congrats, and Sweat smile thank goodness you figured it out!!

    So the problem was that the Newark website has the wrong, or outdated, software?

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  • rsjawale24
    rsjawale24 over 2 years ago in reply to ntewinkel

    Thanks!
    Not sure about the drivers. But the DS-Wave C2 software has OWON logo in the top left corner while the one provided by Newark doesn't have any. Maybe they did some slight modification in the GUI/code of the software.
    I will check the driver versions as well and comment here later.

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