ol Dho804 Oscilloscope, but there is a problem, I connect the attached power supply to the 220 v power source and turn it on but the display stays black and no boot to the operating system, What should I do?
I would only recommend going back to the supplier or checking with Rigol support what power supply it should have based on the serial number. If it really does require 12V you don't want to plug a 15V supply in.
If you have a proper connector somewhere, you can solder a piece of wire to it, connect to your bench power supply and try it. If it will work, the AC adapter is faulty. If it will not work, something inside the scope is faulty. One way or another, you should ask the vendor for exchange for a working unit or money back.
The author read them out and it was the same values as the label on the LiteOn one posted earlier (although it wasn't a LiteOn supply, I can't remember which now.)
To add to the power supply discussion. I have the same scope, and it comes with exactly the same power supply that you have, and it works without issue, so I don't think it's power (unless the power supply is defective). You can always try with another USB-C supply with similar current-providing capabilities for the required voltage range, though.
Maybe it's an image corruption issue. I would suggest you to contact the seller for recommendations and support. If they fail to provide you with a procedure, you could try getting a newer firmware file in a USB flash drive, insert it in the unit, and power it on. As far as I remember it should prompt you to update at boot, and maybe that will fix it.
But don't take any action on the instrument before reporting to the seller. Otherwise they can claim that it was your tinkering that broke it.
To add to the power supply discussion. I have the same scope, and it comes with exactly the same power supply that you have, and it works without issue, so I don't think it's power (unless the power supply is defective). You can always try with another USB-C supply with similar current-providing capabilities for the required voltage range, though.
Maybe it's an image corruption issue. I would suggest you to contact the seller for recommendations and support. If they fail to provide you with a procedure, you could try getting a newer firmware file in a USB flash drive, insert it in the unit, and power it on. As far as I remember it should prompt you to update at boot, and maybe that will fix it.
But don't take any action on the instrument before reporting to the seller. Otherwise they can claim that it was your tinkering that broke it.
I just bought a new Rig
