Azure Sphere device cannot connect

lotekmachine try this command looking for the following output...

azsphere device capability download --type appdevelopment --output ./appdevcap

Downloading device capability configuration for device ID <device ID>.

Successfully downloaded device capability configuration.

Successfully wrote device capability configuration file './appdevcap'.

Command completed successfully in 00:00:07.7393213.

Is this your kit?

Yes it is, Ill try the command a bit later and get back to you

Going to turn in. I will check you tomorrow lotekmachine

If i attempt to run a command in the Azure development command prompt I get

error: Could not connect to an Azure Sphere device. Please check the device is correctly connected.

error: Command failed in 00:00:00.4698759.

IF I use the debug serial port I get what I posted earlier.

I rechecked the install and everything in the troubleshooting guide and everything otherwise looks correct

OK, last thing to try, is a recover command.

https://docs.microsoft.com/en-us/azure-sphere/deployment/recover

Recovery is the process of replacing the system software on the device using a special recovery bootloader instead of OTA update. The recovery process erases the contents of flash, replaces the system software, and reboots the device. As a result, application software and configuration data, including Wi-Fi credentials, are erased from the device. After you recover, you must reinstate the credentials (if any) and reconnect the device to the internet.

Before you do this, plan all the activity that must be repeated and capture any details that may be pertinent.

I still get

error: Could not connect to an Azure Sphere device. Please check the device is correctly connected.

error: Command failed in 00:00:00.4698759.

even when I attempt to run the recover command.

Did you install the TAP driver on what I think is a Win 10 machine. If it did not get installed, please reinstall the software to get it.

Or check https://docs.microsoft.com/en-us/azure-sphere/install/troubleshoot-installation  ...

Clem

I reinstalled everything fresh, and used a 2nd fresh PC, installed everything again and am still getting the same output from the debug serial port and the same error

The Tap driver , USB drivers , IP address are all correct. The new PC also is fairly fresh and unused.

Anthony

Make sure that you login to your Microsoft AAD account

azsphere login

- Are any tenants listed in the response below this command?

Note the following restrictions:

1) You can create only one tenant per device

2) Your device can only be claimed once (and this to to a single tenant)

Additional insights on this topic are available via the Microsoft documentation and in the MSDN technical forums, eg.
https://social.msdn.microsoft.com/Forums/en-US/caea57b7-9f9d-45c6-841b-8a2e718393aa/changing-directory-and-tenant-before…