I just bought a new Rig You don't have permission to edit metadata of this video. Edit media Dimensions x Small Medium Large Custom Subject (required) Brief Description Tags (separated by comma) Video visibility in search results Visible Hidden Parent content New Rigol dho804 oscillocope Poster Upload Preview Ok Cancel ol Dho804 Oscilloscope, but there is a problem, I connect the attached power supply to the 220 v power source and turn it on but the display stays black and no boot to the operating system, What should I do?

New Rigol dho804 oscillocope

I just bought a new Rig

ol Dho804 Oscilloscope, but there is a problem, I connect the attached power supply to the 220 v power source and turn it on but the display stays black and no boot to the operating system, What should I do?

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michaelkellett 4 months ago in reply to geralds +3

I'll try to get round to a mini road test of the DHO924 in a couple of weeks. MK
dougw 4 months ago +2

Check the power supply - is it providing the right voltage to the main controller card?
cstanton 4 months ago in reply to ahmedfotoh +2

Was this the original power supply you received with the device? If not, have you looked at the manual/datasheet for the oscilloscope to see what voltage and amps it requires from the power supply?

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0 PavelKCZ 4 months ago

Well, the display is working, at least for some time (Rigol logo can be seen in the video).
I would say that there is faulty flash image or something similar, bad RAM or something similar. Boot sequence is able to display logo, but halt shortly after this.
If the scope is new and under warranty, I would suggest to contact the vendor and ask for exchange.
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0 Jan Cumps 4 months ago in reply to PavelKCZ

PavelKCZ said:
Well, the display is working, at least for some time (Rigol logo can be seen in the video).

In the video, it doesn't seem to go black. It shows the Rigol logo till the end. And a healthy green power button LED.

ahmedfotoh , how long did you leave it on?
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0 Jan Cumps 4 months ago in reply to Jan Cumps

This video has the same display as you at 0'16":

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0 Jan Cumps 4 months ago in reply to Jan Cumps

This video has the same display as you at 0'16":

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