I just bought a new Rig You don't have permission to edit metadata of this video. Edit media Dimensions x Small Medium Large Custom Subject (required) Brief Description Tags (separated by comma) Video visibility in search results Visible Hidden Parent content New Rigol dho804 oscillocope Poster Upload Preview Ok Cancel ol Dho804 Oscilloscope, but there is a problem, I connect the attached power supply to the 220 v power source and turn it on but the display stays black and no boot to the operating system, What should I do?

New Rigol dho804 oscillocope

I just bought a new Rig

ol Dho804 Oscilloscope, but there is a problem, I connect the attached power supply to the 220 v power source and turn it on but the display stays black and no boot to the operating system, What should I do?

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dougw 4 months ago +2

Check the power supply - is it providing the right voltage to the main controller card?
cstanton 4 months ago in reply to ahmedfotoh +2

Was this the original power supply you received with the device? If not, have you looked at the manual/datasheet for the oscilloscope to see what voltage and amps it requires from the power supply?
Jan Cumps 4 months ago in reply to ahmedfotoh +1

The supply is 12V 3A

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0 geralds 4 months ago in reply to anniel747

Hi ahmedfotoh you need a 15V 3A DC power supply with THIS USB C connector.

Please look on the back side on your scope:

So, if you have another device this is wrong. May be that Rigol provide a universal power supply.
But the cord with such USB connector AND with this coding pin must be mounted into the power supply.
In the manual is a caution (page 13) that you do not use the PS for other devices.

Here the official website:

https://www.rigolna.com/products/rigol-digital-oscilloscopes/dho800/

Please read careful the manual.

Well USC C has power wires that are "normally" mounted mirrored on the plug, but not a universal power supply.

So, you can rotate ("normally single voltage"), but not this for the Rigol.

Regards

Gerald

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0 ahmedfotoh 4 months ago in reply to geralds

geralds Ok , Thank you very much for this clarification, I understand that the my adapter i not the proper one and I need another one has 15V 3 A but it has the same terminal of Rigol no the universal Type C one?

How can I update its firmware without turn on the device ?
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0 michaelkellett 4 months ago in reply to geralds

It is possible that the DHO8xx is different from the DHO9xx - but as you can see from the picture above my DHO924S is being powered and working with its own PSU plugged into the FNB58 USB meter and a standard (but good quality) USB C cable connecting the FNB58 to the Rigol scope.

MK
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