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Forum New Rigol dho804 oscillocope
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Related

New Rigol dho804 oscillocope

ahmedfotoh
ahmedfotoh 4 months ago

imageI just bought a new Rigimage

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ol Dho804 Oscilloscope, but there is a problem, I connect the attached power supply to the 220 v power source and turn it on but the display stays black and no boot to the operating system, What should I do?

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Top Replies

  • michaelkellett
    michaelkellett 4 months ago in reply to geralds +3
    I'll try to get round to a mini road test of the DHO924 in a couple of weeks. MK
  • dougw
    dougw 4 months ago +2
    Check the power supply - is it providing the right voltage to the main controller card?
  • cstanton
    cstanton 4 months ago in reply to ahmedfotoh +2
    Was this the original power supply you received with the device? If not, have you looked at the manual/datasheet for the oscilloscope to see what voltage and amps it requires from the power supply?
  • Jan Cumps
    0 Jan Cumps 4 months ago in reply to PavelKCZ
    PavelKCZ said:
    Well, the display is working, at least for some time (Rigol logo can be seen in the video).

    In the video, it doesn't seem to go black. It shows the Rigol logo till the end. And a healthy green power button LED.

    ahmedfotoh , how long did you leave it on?

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  • Jan Cumps
    0 Jan Cumps 4 months ago in reply to Jan Cumps

    This video has the same display as you at 0'16": 

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    First sign of life after 1 minute

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  • anniel747
    0 anniel747 4 months ago
    [deleted]
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  • ahmedfotoh
    0 ahmedfotoh 4 months ago in reply to Jan Cumps

    I'm sorry, I mean by black screen that It shows the Rigol logo, I leave it on for 5 min then the message appears to reopen and repeat the same sequence

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  • Jan Cumps
    0 Jan Cumps 4 months ago in reply to ahmedfotoh

    Get a photo of the error and contact the vendor. If it's new, don't try to reset anything yourself and use the warranty. Even if this is a hassle because being international.

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  • Andrew J
    0 Andrew J 4 months ago in reply to Jan Cumps

    The author read them out and it was the same values as the label on the LiteOn one posted earlier (although it wasn't a LiteOn supply, I can't remember which now.)  

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  • ahmedfotoh
    0 ahmedfotoh 4 months ago in reply to anniel747

    I use  the power adaptor provided in the accessories box and I connect it to the AC power source (220 V, 50 Hz ).

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  • Jan Cumps
    0 Jan Cumps 4 months ago in reply to ahmedfotoh

    Looks like the adapter provided doesn't have the right power option. I searched the manual and found the same requirements as anniel747 
    The supply they shipped you doesn't meet the manufacturer requirements.

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  • ahmedfotoh
    0 ahmedfotoh 4 months ago in reply to Jan Cumps

    So what is the right power adapter for this model Rigol  dho804   12V 4 A Or 15V 3A ?

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  • Jan Cumps
    0 Jan Cumps 4 months ago in reply to ahmedfotoh

    The document you uploaded above, says  DC, 12 V, 4 A every time

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